Frequently Asked Questions

Answers to common questions we receive at Educate Your Skin. Have a question? Ask us at hello@educateyourskin.com!

Products

How do I know which products are right for me?

The products are listed by skin type and sub-condition to make it easy to find the ones that best meet your needs. You can also view Nerida’s videos for a comprehensive guide to each kit, along with skincare tips and secrets collected from her 40 years’ experience as an esthetician.

What are skin types?

Your skin type describes the skin you were born with. It stays constant throughout your life, although you may notice some changes as your skin matures. There are six basic types: dry, combination/dry, combination/oily, oily, acne-prone and mature. You will always get the best results with products that are tailored to your skin type.

What are sub-conditions?

Sub-conditions are the concerns that affect your skin that can be improved through application of the right products. They include surface dryness, ruddiness/couperose/spider naevi, sensitivity/over-processed skin, rosacea/dermatitis/eczema/psoriasis, large pores/winer pores and hyperpigmentation/melasma.

What do the names of the kits mean?

The kits are named after the models in Nerida’s videos. Each one is designed to address a specific skin concern and restore your skin to a healthy state. If you are not sure which kit is right for you, we recommend watching the videos to find the one that matches your skin type and sub-condition.

How do I use the kits?

The kits contain everything you need to treat your skin concerns, including detailed directions to help you get the best from the products. After 4–6 weeks, when you should see your skin starting to improve, you can add in the second stage of products to further refine and brighten for more beautiful skin.

Are there any products I should avoid if I’m pregnant/nursing?

It’s recommended that you shouldn’t use retinols while you are pregnant or nursing. These products include the a Night Gel, the a Retinyl Serum, the d Clearing Gel, the Facial Firming Mask and the w Lightening Serum. We would also not recommend using chemical peels during this time, such as the Rejuvi Peeling Formula.

What do the acronyms in some of the product ingredients stand for?

AHA: alpha-hydroxy acids, also known as fruit acids. The Rejuvi AHA complex is made up of glycolic, lactic, malic, tartaric, citric and salicylic acids, and promotes skin exfoliation and the rate of skin cell renewal.

ALA: Alpha-lipoic acid, a powerful antioxidant.

BHA: beta-hydroxy acid, also known as salicylic acid, which gently smooths and exfoliates.

DMAE: dimethylaminoethanol, which can tighten and smooth the skin.

EGF: Epidermal Growth Factor, a protein that helps boost the production of collagen for an anti-aging effect.

GLA: Gamma Linolenic Acid, a fatty acid with skin-soothing and anti-inflammatory properties.

Ordering

How do I place an order?

Add the products you would like to order to your cart. Then simply enter your billing address (and shipping address, if different) and payment details at the checkout. You may check out as a guest or log into or create an account.

Why should I create an account?

Your account lets you save your shipping and billing information, so you can check out more quickly in the future.

Can anyone else see my details?

We take your privacy very seriously and would never share your data with a third party. Learn more about our privacy policy.

Do you offer any discounts?

Yes! You’ll get 20% off your first order with us when you sign up to our mailing list. We will then email you with seasonal promotions.

Shipping & Ordering

How much does shipping cost?

Nothing! Shipping is free within the US. However, you can also choose to add 10 free samples to your order in lieu of free shipping.

***Free shipping and any retail promotional discounts do not apply to professional orders.***

Do you ship internationally?

No, unfortunately we can only ship within the United States at this time.

How long will my products take to arrive?

Please allow 3-5 days for your order to be fulfilled. You should receive your products in 5-7 business days.

Can I track my order?

Yes – as soon as your order has shipped, you’ll receive an email with the USPS tracking number. Or login to your account to track all orders!

What is your return policy?

If you experience an adverse reaction to one of our products, you can return the merchandise, accompanied by a register receipt within 15 days of purchase, for an exchange or store credit only.