Frequently Asked Questions

The products are listed by skin type and sub-condition to make it easy to find the ones that best meet your needs. You can also view Nerida’s videos for a comprehensive guide to each kit, along with skincare tips and secrets collected from her 40 years’ experience as an esthetician.

Your skin type describes the skin you were born with. It stays constant throughout your life, although you may notice some changes as your skin matures. There are six basic types: dry, combination/dry, combination/oily, oily, acne-prone and mature. You will always get the best results with products that are tailored to your skin type.

Sub-conditions are the concerns that affect your skin that can be improved through application of the right products. They include surface dryness, ruddiness/couperose/spider naevi, sensitivity/over-processed skin, rosacea/dermatitis/eczema/psoriasis, large pores/winer pores and hyperpigmentation/melasma.

The kits are named after the models in Nerida’s videos. Each one is designed to address a specific skin concern and restore your skin to a healthy state. If you are not sure which kit is right for you, we recommend watching the videos to find the one that matches your skin type and sub-condition.

The kits contain everything you need to treat your skin concerns, including detailed directions to help you get the best from the products. After 4–6 weeks, when you should see your skin starting to improve, you can add in the second stage of products to further refine and brighten for more beautiful skin.

It’s recommended that you shouldn’t use retinols while you are pregnant or nursing. These products include the a Night Gel, the a Retinyl Serum, the d Clearing Gel, the Facial Firming Mask and the w Lightening Serum. We would also not recommend using chemical peels during this time, such as the Rejuvi Peeling Formula.

AHA: alpha-hydroxy acids, also known as fruit acids. The Rejuvi AHA complex is made up of glycolic, lactic, malic, tartaric, citric and salicylic acids, and promotes skin exfoliation and the rate of skin cell renewal.

ALA: Alpha-lipoic acid, a powerful antioxidant.

BHA: beta-hydroxy acid, also known as salicylic acid, which gently smooths and exfoliates.

DMAE: dimethylaminoethanol, which can tighten and smooth the skin.

EGF: Epidermal Growth Factor, a protein that helps boost the production of collagen for an anti-aging effect.

GLA: Gamma Linolenic Acid, a fatty acid with skin-soothing and anti-inflammatory properties.

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Yes! You’ll get 20% off your first order with us when you sign up to our mailing list. We will then email you with seasonal promotions.

Nothing! Shipping is free within the US. However, you can also choose to add 10 free samples to your order in lieu of free shipping.

***Free shipping and any retail promotional discounts do not apply to professional orders.***

No, unfortunately we can only ship within the United States at this time.

Please allow 3-5 days for your order to be fulfilled. You should receive your products in 5-7 business days.

Yes – as soon as your order has shipped, you’ll receive an email with the USPS tracking number. Or login to your account to track all orders!

If you experience an adverse reaction to one of our products, you can return the merchandise, accompanied by a register receipt within 15 days of purchase, for an exchange or store credit only.