DISCOVER
Confidence by Nerida Joy NEW: Step 1 Facial Cleanser — Confidence by Nerida Joy
FREE SHIPPING OVER $100 – DETAILS
0
Sign In
First time here? Join for Free

Shipping Information

We provide free shipping within the contiguous United States, Alaska, Hawaii, and to APO/FPO/DPO for any order over $100.

We primarily ship orders using the United States Postal Service.

  • Shipping is a flat rate of $8.75 for retail US orders under $100, or free for orders over $100 within the US for retail orders.
  • International Shipping: We can only ship within the United States at this time
  • Pro Accounts shipping is calculated for your order. Signature is required for any order $150.

Pro Accounts

We primarily ship orders using the United States Postal Service.

  • Shipping is calculated for your order. Signature is required for any order $150.
  • We recommend that you purchase optional insurance for all wholesale orders.

Pro Accounts are excluded from ALL promotions

How can we help you today?

Login to your account for Personalized Support

Common Support Topics

Find Personalized Support & Suggestions

Do you have an account at EducateYourSkin.com? Login now to receive the fastest support and personalized help topics!
Sign in

Shipping is $8.75 for all orders under $100, Orders over $100 ship free*.

*Free shipping and any retail promotional discounts do not apply to pro account orders.

We strive to ship orders immediately. However due to nationwide shipping delays, we are unable to guarantee any shipping or processing times.

Please allow 3-5 days for your order to be fulfilled. You should receive your products in 5-7 business days.
If you experience an adverse reaction to one of our products, you can return the merchandise, accompanied by a register receipt within 15 days of purchase, for an exchange or store credit only.Consumers are responsible for return shipping.

Contact Your Local Post Office

Please contact your local post office when your package appears lost or stolen. The post office will track down your packages and open an investigation into your missing parcel. We cannot guarantee replacement of lost or stolen packages.

After 15 days you will be able to file a claim for your lost or stolen package. A claim can not be placed until 15 days after the delivery date.

We cannot file the claim for you. Once you find your package has been lost or stolen, you must contact your local post office immediately.

Add the products you would like to order to your cart.

Then simply enter your billing address (and shipping address, if different) and payment details at the checkout.

You may check out as a guest or log into or create an account.

Pro Accounts are available only to licensed estheticians and licensed resellers. If you have a reseller license or are a licensed esthetician, please submit a Pro Account Application

We do not ship internationally. However, you are welcome to create an account and use a Parcel Forwarding Service to place and receive orders. The service you choose will depend on your destination country. What is a parcel forwarding service?

Open your email and check your spam folder. Search for any emails from hello@educateyourskin.com and support@educateyourskin.com

If you find an email from us in your spam folder, click the email and find the button to mark as "Not Spam" and add the email address to your contacts or whitelist to ensure you receive all emails.

When you join our newsletter, you will receive 15% off your first order. Join our newsletter for your discount code.

There is a limit of 1 discount per shipping address and account.

Pro Accounts: You are ineligible for all additional discounts and retail promotions.

Contact Support

Still need help? Complete a support request below. For the fastest response, please provide a contact number if you wish to speak directly with technical support or one of our staff estheticians.

Customer Support

For the fastest response, please submit a request using the Contact Support form.

Alternative Contacts

Email
hello@educateyourskin.com

Wholesale Inquiries
estheticians@educateyourskin.com

Mailing Address
Point on Beauty, LLC
11645 Wilshire Blvd #803
Los Angeles, CA 90025

Get 15% off your first order + receive exclusive offers, skincare advice, and tips from Nerida Joy in your inbox!

Educate Your Skin

Orders & Shipments

Customer Support

Youtube Instagram Facebook Envelope
Contact Support